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Returns Policy

Duke & Dexter offers free returns and exchanges on all orders.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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FREE EXPRESS SHIPPING WORLDWIDE | FREE RETURNS AND EXCHANGES
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Our craftsmen require 10-14 days production time for bespoke pairs. All D&D's are handmade in England.

After order confirmation, our bespoke team will send you a mocked up image of your exclusive design.

Should you require a completely tailor-made design, please email peta@dukeanddexter.com for assistance.

If you would like to book a bespoke consultation with the D&D team at our London store, please email coventgarden@dukeanddexter.com

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