Duke & Dexter offers free returns* and exchanges on all orders excluding our bespoke pairs.
*Sale items at 30% discount or higher are not eligible for return, and can only be exchanged for a different size in the same style.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.
Please read both our Terms & Conditions below.
Welcome to our website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duke and Dexter’s relationship with you in relation to this website.
The term “Duke and Dexter” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
-sell, rent or sub-license material from the website;
-show any material from the website in public;
-reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
-edit or otherwise modify any material on the website; or redistribute material from this
website [except for content specifically and expressly available for redistribution].
Duke and Dexter offers free returns and exchanges within 14 days from receipt of your order. Returns and exchanges are can be arranged via our returns portal. If you should chose to return your order using another courier, you will be liable for any associated costs, including any custom charges and loss of items.
Exchanges may be accepted after the end of the 14-day returns period, at the discretion of Duke and Dexter. However, free shipping is not offered in such circumstances
Global-e
We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your products to over 100 destinations worldwide. When you buy your products from Global-e, you will see that your payment method is charged by Global-E/dukeanddexter, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in the checkout before you place the orders).
You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.
Duke & Dexter are delighted to announce they have been shortlisted for the Drapers Best New Business Award 2016.
We are hugely proud to announce that we are a finalist for the Drapers Footwear 2015 under the Best New Business category. With Drapers called as a powerful influencer in all things fashion. It's a credit to be in the running for such a prestigious award.
Fingers crossed for the win and a warm thank you from the Duke and Dexter team for all your support.
