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Returns Policy

Duke & Dexter offers free returns and exchanges on all orders.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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Best of British

Each Duke & Dexter shoe is handmade in England and we are proud to support the waning of British craftsmanship; a unique and unmatched talent.

Over 80 years old, the family run factory prides itself on combining deep rooted skills with precision and care to ensure all products are crafted to the highest standard.

Each pair is elegantly crafted in an array of fabrics from rich nubuck to textured leather, sealed through a handstitched trim and finished with a diamond padded lining. Complemented with a signature ‘Handmade in England’ debossed on the sole, each is designed to accommodate a contemporary lifestyle and are unrivalled in terms of comfort and durable construction. Which remains the brand’s core value.  

Archie Hewlett, company Founder said ‘There is a unique charm that comes from English style on top of exceptional quality which isn’t seen so much nowadays.’ He mentioned ‘our Instagram shares our travels, where we collect inspiration for colours, textures, prints and motifs. Customers can follow the journey from where ideas start, to the finished product handmade in Sheffield. We feel this is important for them to truly understand the history of the shoes and the care dedicated to creating each one.’