Returns Policy

Duke & Dexter offers free returns* and exchanges on all orders excluding our bespoke pairs.

*Sale items at 30% discount or higher are not eligible for return, and can only be exchanged for a different size in the same style.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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Terms and Conditions

Please read both our Terms & Conditions below. 

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duke and Dexter’s relationship with you in relation to this website.

The term “Duke and Dexter” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. User content - In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Duke and Dexter a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Duke and Dexter the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Duke and Dexter or a third party (in each case under any applicable law).  You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Duke and Dexter reserves the right to edit or remove any material submitted to this website, or stored on Duke and Dexter servers, or hosted or published upon this website.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  9. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to third parties in settlement of a claim or dispute on the advice or our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions of use, or arising out of any claim that you have breached any provision of these terms and conditions of use.
  10. Limitations of Liability - Duke and Dexter will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; or for any indirect, special or consequential loss; orfor any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Duke and Dexter has been expressly advised of the potential loss.
  11. You may not create a link to this website from another website or document without Duke and Dexter’s prior written consent.
  12. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
  13. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
  14. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  15. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
  16. You must not:

            -sell, rent or sub-license material from the website;

            -show any material from the website in public;

            -reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.

            -edit or otherwise modify any material on the website; or redistribute material from this

            website [except for content specifically and expressly available for redistribution].

 

    1. Please note, if you live in a surcharge delivery area, you will be notified by Duke and Dexter and may be required to pay additional surcharge fees. This charge may also be applicable if you are returning items from a surcharge area.
    2. Returns and Exchanges:

 

Duke and Dexter offers free returns and exchanges within 14 days from receipt of your order. Returns and exchanges are can be arranged via our returns portal. If you should chose to return your order using another courier, you will be liable for any associated costs, including any custom charges and loss of items.

Exchanges may be accepted after the end of the 14-day returns period, at the discretion of Duke and Dexter.  However, free shipping is not offered in such circumstances

 

    1. Promotional Codes/Discounts: Promotional codes or discounts cannot be combined or used upon sale items; they are also not applicable upon any Bespoke designs or the Cheetah Black style.
    2. Exceptions - Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Duke and Dexter liability in respect of any: death or personal injury caused by Duke and Dexter’s negligence; fraud or fraudulent misrepresentation on the part of Duke and Dexter; or matter which it would be illegal or unlawful for Duke and Dexter to exclude or limit, or to attempt or purport to exclude or limit, its liability.
    3. These terms and conditions [together with our Privacy Policy] constitute the entire agreement between you and Duke and Dexter in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
    4. Bespoke styles will take 14 days to be made for you. They are non-returnable and non-exchangeable.
    5. Sizes 5, 6, 14, 15 and 16 will cost an extra £60 on top of the price of the shoe. 

 

Global-e

We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your products to over 100 destinations worldwide. When you buy your products from Global-e, you will see that your payment method is charged by Global-E/dukeanddexter, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in the checkout before you place the orders). 

You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

 

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#INMYDDs X Ahmed Zada

Introducing the first instalment of #InMyDDs featuring street dancer Ahmed Zada (@ahmedzada). Originally from Benghazi, Libya, Ahmed learnt to dance from Youtube videos and dance movies. After moving to the UK, he Our latest campaign showcases artists using their unique talent to share experiences and stories with others. 


Can you tell us a little about you... Where are you from?

Being born and bred in Benghazi, Libya, I decided to move to the UK five years ago for University. After completing a masters in Engineering at Bristol University, I’m now looking to pursue a career in smart technology.

 

When did you start dancing?

12 years ago, I saw a couple of guys dance battling in my hometown and I was completely taken by their ability to express themselves through movement. I was hooked! There wasn't really a dance scene back at home, so I started to teach myself by watching Youtube videos online. This was challenging as there were no classes for me to go to to learn the ‘right’ way of dancing, but I it gave me the freedom to build my own style. After moving to the UK, I got involved in the dance scene. I later became the dance director of FUZE, England's largest student- run art show. I was also part of Jam, a Bristol based street collective! This provided me an opportunity to train and learn from some of the best dancers in the world, as well as performing with them in Breakin' Convention- a Sadler's Wells production- I was shared the stage with dance legends I used to watch on youtube while in Benghazi!

Why is it important to you?

I started dancing in my teenage years so it was more about doing ‘cool’ moves and impressing others. The more I danced the more this perception started to shift and dancing becoming something I'm passionate about and an integral part of my life and who I am. What I love most about dancing is the ability it gives me to express myself, to share experiences and exchange stories with others. It’s a beautiful art form that allows me to translate music into movement with my own style and experiences. I find dancing therapeutic as it provides me with a means to escape into my own limitless world.Duke-and-dexter-Ahmed-Zada

Who's your muse?


The legendary Michael Jackson was one of my first inspirations. His ability to perform and entertain was impeccable. However, I’d say my gateway to street dance and in particular popping was through a French/Algerian dancer called Salah. I used to follow him online and watch all of his performances and battles. Like MJ, he was more than just a dancer but rather a performer and entertainer. A unique skill that I try to incorporate in my own dancing.

 

What inspires you?

I believe that a big part of dancing is merely a replication of a dancer’s everyday surroundings. Yes, I am inspired a lot by dancers I watch but other things influence my dancing. For example I learn from the fluidity of water when it comes to flow and ‘wavey’, movement. I'm also inspired by watching animals like snakes and marvel at how smooth, dynamic as well as surprising they can be in their movement. Other things such as geometry and shapes also inspire me a great deal. Last but not least, my biggest inspiration is simply and purely music.


What is one of your best stories about dancing?

There are so many but one would be when I performed at my school’s graduation. I did a piece called ‘Dream within a Dream’. The concept behind it was losing the ability to move and go into a dream where I was dancing only to wake up and find that I am still unable to move. It's a bit of a sad one but the motive behind it was to raise awareness and send a message on being grateful for the blessings you have. The reaction was very positive from teachers, students and parents. Many came to express their appreciation and it was at that point that I discovered the power dancing possesses, telling stories and sending a message the audience can relate to.

 


How do you decide what to wear for a routine/dance shoot?

It really depends on what the dance is for. A lot of the times I am simply freestyling to some music and so I’d wear everyday clothes that I am comfortable in. However if it was for a performance or a dance shoot/video I am creating then I pick my outfit such that it reflects the dance concept or story I am portraying as well as the feel and the mood that I would like to create. For instance if I am going for a calm and smooth vibe then I would pick an outfit that radiates warmth and simplicity. Colours are very important in creating the right mood but also depending on the lighting some colours can show movement and lines better than others. Material and fit of the clothes are other things to consider as ‘wavey’ movement for example can look nicer in a baggy silk shirt, while shapes and lines might look better in a clean tighter fit.