Returns Policy

Duke & Dexter offers free returns and exchanges on all orders excluding our bespoke pairs.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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Terms and Conditions

Please read both our Terms & Conditions and Privacy Policy below. 
Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duke and Dexter’s relationship with you in relation to this website.

The term “Duke and Dexter” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    2. User content - In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Duke and Dexter a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Duke and Dexter the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Duke and Dexter or a third party (in each case under any applicable law).  You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Duke and Dexter reserves the right to edit or remove any material submitted to this website, or stored on Duke and Dexter servers, or hosted or published upon this website.

    3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    7. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

    8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    9. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to third parties in settlement of a claim or dispute on the advice or our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions of use, or arising out of any claim that you have breached any provision of these terms and conditions of use.

    10. Limitations of Liability - Duke and Dexter will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; or for any indirect, special or consequential loss; orfor any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Duke and Dexter has been expressly advised of the potential loss.

    11. You may not create a link to this website from another website or document without Duke and Dexter’s prior written consent.

    12. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

    13. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

    14. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

    15. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

    16.              You must not:

                  -sell, rent or sub-license material from the website;

                  -show any material from the website in public;

                  -reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.

                  -edit or otherwise modify any material on the website; or redistribute material from this

                  website [except for content specifically and expressly available for redistribution].

       

    17. Please note, if you live in a surcharge delivery area, you will be notified by Duke and Dexter and may be required to pay additional surcharge fees. This charge may also be applicable if you are returning items from a surcharge area.
    18. Returns and Exchanges:

       

      Duke and Dexter offers free returns and exchanges within 14 days from receipt of your order. Returns and exchanges are can be arranged via our returns portal. If you should chose to return your order using another courier, you will be liable for any associated costs, including any custom charges and loss of items.

      Exchanges may be accepted after the end of the 14-day returns period, at the discretion of Duke and Dexter.  However, free shipping is not offered in such circumstances

       

    19. Promotional Codes/Discounts: Promotional codes or discounts cannot be combined or used upon sale items; they are also not applicable upon any Bespoke designs or the Cheetah Black style.
    20. Exceptions - Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Duke and Dexter liability in respect of any: death or personal injury caused by Duke and Dexter’s negligence; fraud or fraudulent misrepresentation on the part of Duke and Dexter; or matter which it would be illegal or unlawful for Duke and Dexter to exclude or limit, or to attempt or purport to exclude or limit, its liability.
    21. These terms and conditions [together with our Privacy Policy] constitute the entire agreement between you and Duke and Dexter in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
    22. Bespoke styles will take 14 days to be made for you. They are non-returnable and non-exchangeable.
    23. Sizes 5, 6, 14, 15 and 16 will  cost an extra £60 on top of the price of the shoe. 

Privacy Policy

This privacy policy sets out how Duke and Dexter Ltd (hereafter ‘Duke and Dexter’ or ‘us’ or ‘our’ or ‘we’) uses and protects any information that you give Duke and Dexter when you use this website.

Duke and Dexter is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Duke and Dexter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04.02.14.

What information do we collect? 

Duke and Dexter collect information from you when you place an order. 
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information Duke and Dexter collect from you may be used in one of the following ways: 

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, marketing material, related product or service information, etc.

To opt out of marketing material please email: info@dukeanddexter.com

How do we protect your information? 


Duke and Dexter implement a variety of security measures to maintain the safety of your personal information when you place an order.

In order to prevent unauthorised access or disclosure, Duke and Dexter have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Duke and Dexter offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 


Yes - (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

Duke and Dexter use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties? 

Duke and Dexter do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Duke and Dexter may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Duke and Dexter cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

 


Your Consent 

By using our site, you consent to our websites privacy policy.

The Data Protection Act 1998

Our data collection and storage is governed by the rules of the UK Data Protection Act.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 

This policy was last modified on 16.11.17

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Duke & Dexter Ltd.

Company registration number - 08845470

Company registration address - Upperton Farm Office, Upperton, Nr Watlington, OX49 5PB, United Kingdom

www.dukeanddexter.com

info@dukeanddexter.com

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#INMYDDS X The Islington Twins

Introducing our latest #INMYDDs story, the Islington Twins. Famed for their statement fashion sense and dapper style, the brothers are regulars in and around Highbury & Islington from the early 70's to this very day. They sat down with our team to give us an insight into their namesake, their life in North London and their style inspirations.

 

Islington Twins wearing Duke & Dexter Loafers

 

Can you tell us a little about yourselves… How did you first become known as the Islington twins?

DUBEM: When we were Mods in the early 1980s, the Two Tone period, which gave us great music from bands like ‘Madness’, and ‘The Specials’, we started a Mod club called The North London Shades. The name was painted in white on the back of our army parkas. Our Mod friends couldn't pronounce our names and always referred to us as The Twins. To help them tell us apart we also had ‘Tw↑n Mod 1’ and ‘Tw↑n Mod 2’ painted on our parkas. After we quit the Mod scene we continued to use the arrow whenever we signed our names as The Tw↑ns. In the early 1990s we entered a competition to win a collection of books from Loeb Classical Library. Answers had to be submitted solely by email, so we got our first email address. We were unable to get one in the name of The Twins so we settled for The Islington Twins because that's where we'd grown up, and most important we felt it was easy for people to remember.


Islington Twins for Duke & Dexter

How did the ‘the bar’ come about? What happened there?

D: The reason for ending the first club we started, The North London Shades, and leaving the Mod movement was because we felt that too many Mods seemed more interested in fighting with skinheads and rockers. That was not why we became Mods. We became Mods because we loved the clothes, the music and the dances. Fortunately, we had other friends who weren't Mods and they became members of 'The Bar' when it started.


CHUKA: 'The Bar' was a street club which ran from the early '80's to the early '90's. It came about because we needed a place to meet our friends coming back from school, and as a place to meet it was convenient. The public referred to the place where we gathered as outside Highbury Station or 'the station', but to the members who stood there it was known as 'The Bar'. The name came from the yellow and black barrier which could be raised to allow Royal Mail vans through to collect mail from Highbury Corner Post Office. There were no tables or chairs, so unless you could balance yourself on the barrier you had the choice of just standing or leaning against it. Any food or drink, even music had to be brought as the nearby public house was out of bounds to most of the members. Meetings took place in the morning and in the evening. The one thing the members of 'The Bar' did when they met was talk. Talking was the main activity because that was all one could do.The main activity at 'The Bar' was talking, talking and more talking. There was always something to discuss, and with so many members coming to and fro, to school and back, we were never short of things to discuss.

 

What sparked your interest in ‘dapper’ fashion?

C: Our interest in fashion would have started in childhood. Once you start watching certain television shows or films you find the clothes worn by the stars are just as appealing as the action taking place. Films from the '30s, '40s, '50s and the incredible '60s with their spy themes, classic black and white films, especially the genre known as film noir, plus the glamorous musicals with the likes of Fred Astaire, Gene Kelly, and the Nicholas Brothers all fed our imagination and love of clothes. The likes of James Cagney, Humphrey Bogart and George Raft in gangster films dressed in clothes you didn't see on the street. The Sixties with its films, television and of course great music would not have looked the same without the cool clothes. To see clips of groups like The Beatles, The Rolling Stones, The Kinks and other groups not only from England but also the States - think of The Beach Boys and The Byrds - was to receive an unconscious education on how clothes can make you look and feel special.

 

What is the best outfit you’ve each worn?

C: Our first bespoke blazers which we wore on our second trip to Henley. The journey to getting those blazers made them extra special when we finally got to wear them: visiting shops like Borovick Fabrics in Soho hunting for the right cloth, walking round London in search of the right tailor, pondering over the best walking canes in James Smith & Sons, the umbrella and walking sticks specialists, plus untold hours planning that Henley Regatta look. Recently, we came across a picture that someone uploaded of us standing at Henley in those blazers wearing straw boaters and carrying slim walking canes. We look thoroughly at home in our surroundings.

 

Duke and Dexter Loafers on Islington TwinsIslington Twins #INMYDDS

What do you look for in a pair of shoes?

D: When it comes to shoes there must be no compromise in how they're manufactured or with the materials used. Shoes that have been well-made (preferably handmade) with love and an honest respect for craftsmanship win our vote time and time again. Not only should shoes be smart looking, they should also be sturdy and strong enough for daily walking.

 

What is your favourite pair of shoes you own?

C: A pair of Scotch brogues obtained from Blackmans near Brick Lane many years ago. The leather is incredible and takes a lot of walking to finally break them in, but like a tamed but well trained horse, once you have them under control (broken in) they are a total joy for your feet. Some people may find their new Scotch brogues hurt the feet, which is not the best way to enjoy them, but lovers of classic shoes who bear with them will find their look and feel make each step, each journey, no matter how painful at first, well worth it.

 

Location: St Pancras Renaissance Hotel stpancraslondon.com

Clothes: Cordings of Piccadilly cordings.co.uk

Creative Direction and styling Yordie Kidane instagram.com/yordiee

 

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