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Returns Policy

Duke & Dexter offers free returns and exchanges on all orders.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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Competition Time




Win a free pair of D&Ds

 

 Subscribe to our newsletter for your chance to WIN a free pair of D+D's! 
 
 Subscribe here  https://goo.gl/o6m7f2
 
 The winner will be announced on Monday 10th April. 
 
 T+Cs are as follows: 
 
Duke & Dexter Competition Friday 7th April 00:00 - Sunday 9th 23:59
 
1.    The promoter is Duke & Dexter Ltd (company no 08845470) whose registered office is at Upperton Farm, OX49 5PB
 
2.    The competition is open to anyone aged 18 years or over except employees of Duke & Dexter and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
 
3.    There is no entry fee and no purchase necessary to enter this competition.
 
4.    By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
 
5.    Route to entry for the competition and details of how to enter are via www.dukeanddexter.com/pages/subscribe & www.facebook.com/dukeanddexter
 
6.    Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
 
7.    Closing date for entry will be 23:59 on Sunday 9th April. After this date the no further entries to the competition will be permitted.
 
8.    No responsibility can be accepted for entries not received for whatever reason.
 
9.    The rules of the competition and how to enter are as follows: Like the competition post on the Duke & Dexter Facebook page (www.facebook.com/dukeanddexter) and subscribe to the Duke & Dexter newsletter (www.dukeanddexter.com/pages/subscribe) between 12:00 on Friday 7th  April and 23:59 on Sunday 9th April 2017.
 
10.  The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in an event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
 
11.  The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
 
12.  The prize is as follows:
 
One pair of Duke & Dexter shoes from any of the following collections:  Plain, Motif, Camo, Tweed, Limited Edition, Linen, Leather, Pyramid or Suede, as found on https://dukeanddexter.com/collections/all
 
13.  The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
 
14.  Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents
 
15.  The winner will be notified by email and/or DM on Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
 
16.  The promoter will notify the winner when and where the prize can be collected / is delivered.
 
17.  The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
 
18.  By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
 
19.  The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
 
20.  The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
 
21.  The winner’s name will be available 28 days after closing date by emailing the following address: info@dukeanddexter.com
 
22.  Entry into the competition will be deemed as acceptance of these terms and conditions.
 
23.  This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Network. You are providing your information to Duke & Dexter LTD and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://dukeanddexter.com/pages/terms-and-conditions