Returns Policy

Duke & Dexter offers free returns* and exchanges on all orders excluding our bespoke pairs.

*Sale items at 30% discount or higher are not eligible for return, and can only be exchanged for a different size in the same style.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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Terms and Conditions

Please read both our Terms & Conditions below. 

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duke and Dexter’s relationship with you in relation to this website.

The term “Duke and Dexter” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. User content - In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Duke and Dexter a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Duke and Dexter the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Duke and Dexter or a third party (in each case under any applicable law).  You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Duke and Dexter reserves the right to edit or remove any material submitted to this website, or stored on Duke and Dexter servers, or hosted or published upon this website.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  9. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to third parties in settlement of a claim or dispute on the advice or our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions of use, or arising out of any claim that you have breached any provision of these terms and conditions of use.
  10. Limitations of Liability - Duke and Dexter will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; or for any indirect, special or consequential loss; orfor any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Duke and Dexter has been expressly advised of the potential loss.
  11. You may not create a link to this website from another website or document without Duke and Dexter’s prior written consent.
  12. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
  13. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
  14. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  15. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
  16. You must not:

            -sell, rent or sub-license material from the website;

            -show any material from the website in public;

            -reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.

            -edit or otherwise modify any material on the website; or redistribute material from this

            website [except for content specifically and expressly available for redistribution].

 

    1. Please note, if you live in a surcharge delivery area, you will be notified by Duke and Dexter and may be required to pay additional surcharge fees. This charge may also be applicable if you are returning items from a surcharge area.
    2. Returns and Exchanges:

 

Duke and Dexter offers free returns and exchanges within 14 days from receipt of your order. Returns and exchanges are can be arranged via our returns portal. If you should chose to return your order using another courier, you will be liable for any associated costs, including any custom charges and loss of items.

Exchanges may be accepted after the end of the 14-day returns period, at the discretion of Duke and Dexter.  However, free shipping is not offered in such circumstances

 

    1. Promotional Codes/Discounts: Promotional codes or discounts cannot be combined or used upon sale items; they are also not applicable upon any Bespoke designs or the Cheetah Black style.
    2. Exceptions - Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Duke and Dexter liability in respect of any: death or personal injury caused by Duke and Dexter’s negligence; fraud or fraudulent misrepresentation on the part of Duke and Dexter; or matter which it would be illegal or unlawful for Duke and Dexter to exclude or limit, or to attempt or purport to exclude or limit, its liability.
    3. These terms and conditions [together with our Privacy Policy] constitute the entire agreement between you and Duke and Dexter in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
    4. Bespoke styles will take 14 days to be made for you. They are non-returnable and non-exchangeable.
    5. Sizes 5, 6, 14, 15 and 16 will cost an extra £60 on top of the price of the shoe. 

 

Global-e

We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your products to over 100 destinations worldwide. When you buy your products from Global-e, you will see that your payment method is charged by Global-E/dukeanddexter, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in the checkout before you place the orders). 

You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

 

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FREE EXPRESS SHIPPING WORLDWIDE | EXTENDED CHRISTMAS EXCHANGES & RETURNS PERIOD
Brice Johnson | #INMYDDs NBA Edition
Our latest #INMYDDs story features NBA basketball player, Brice Johnson.
D&D Resident Artist | Morgan Seaford
Our resident artist Morgan Seaford hand paints unique and intricate designs onto D&Ds.
D&D Style guide | Back to work
With shoes undoubtedly being the most important aspect of your work attire, what's a better way to complete your outfit?
5 WAYS TO WEAR YOUR D&Ds
We've created a style guide showcasing five individual looks to give you some inspiration on how to wear your D&Ds, no matter what your style.
Duke&Dexter SS17 Lookbook
Introducing our SS17 lookbook, featuring a selection of our latest releases and timeless classics.
Change your spots | SS17 Leopard
Introducing the highly anticipated 'Change your spots' SS17 campaign, featuring the all new Leopard collection.
D&D X Taylor Morris
We are delighted to announce we are collaborating with Taylor Morris this summer. With both brands sharing so many of the same values- it seemed the perfect partnership.
GAME, SET, MATCH | D&D does Wimbledon
It's that time of year again, Wimbledon has been kitted out in green and purple and the championships are in full swing.
D&D Part 3 | Desert Camo
Introducing the third and final instalment of D&D's SS17 campaign shoot.
Introducing...#INMYDDs
Show us how you style your D&D's for a chance to be featured on our Instagram page.
D&D Part 2 | Pyramid Grey X Drone '
Introducing the second instalment of D&D's SS17 campaign shoot. Filmed using a drone camera, it features our best selling Pyramid Grey loafers.
D&D win Drapers Award 'Best New Footwear Business'
Duke & Dexter are proud to announce they were the winners of the 'Best New Footwear Business' at the Drapers Footwear Awards last night.
D&D SS17 | Harli Tweed X Drone
Introducing D&D's most recently SS17 campaign shoot featuring Harli Tweed.
D&D Style Guide | Suiting up D&Ds
Making a welcome change from lace ups and brogues, loafers are the perfect choice of footwear for formal attire.
Nick Jonas attends the Met Gala wearing Bespoke D&Ds
Friend of the brand, Nick Jonas was spotted wearing bespoke D&Ds to the Met Gala in New York on Monday night.
D+D X Netil 360 | Behind the scenes
As a London based brand, looking to uncover often overlooked and underappreciated sights of the city.
FACE #9 Dominic Jeffares
Introducing our latest D&D Face, model, art enthusiast and recently turned meditation guru- Dominic Jeffares. He takes a break to give our team an insight into his London living.
D+D | Meraki SS17
Introducing our SS17 campaign- Meraki. Translated from Greek meaning to put something of yourself into your work. Soul, creativity and heart.
FACES #8
Introducing our latest D+D FACE, Josh Small. One of four founders of the healthy snack product 'Hippeas'.
D+D | Trip to the Maldives
We are delighted to have partnered with the Constance Hotels Group, showcasing the best of our SS17 collection at their idyllic resorts in the Maldives.
D+D | Wedding Edition
Put your best foot forward on your Wedding day, with timeless classics from D+D. This year we are delighted to launch our 2017 Wedding Package.
Handmade In England
In the modern age of mass production, we are committed to supporting the diminishing trade of British craftsmanship.
FACE #7
Introducing our latest D&D Face- London based accountant Harry Hatchwell.
Duke & Dexter announced for 2017 Walpole Brands of Tomorrow
Duke & Dexter are proud to announce they have been selected for the 2017 Walpole Brands of Tomorrow programme.
FACES #6
Introducing Duke & Dexter's latest FACE, new era fitness pro Nat Robertson.
Caleb McLaughlin | Golden Globes 2017
Caleb McLaughlin of the hit Netflix show ‘Stranger Things’ was spotted wearing Duke & Dexter’s at the 74th annual Golden Globes Awards
London Collections: Men 2017
Match your Duke & Dexter’s with the top trends this season, taken from the LFW catwalks.
Daniel Cordas Live Painting | D&D Store
Daniel Cordas held a live painting session at our Covent Garden Flagship Store on Earlham Street, Seven Dials this week.
Duke & Dexter X Daniel Cordas
Duke & Dexter recently held a launch for their new store, showcasing their upcoming collaboration with shoe artist Daniel Cordas.
Duke & Dexter X The Good Life
Duke & Dexter recently collaborated with The Good life Inc.
Jonah Hill | Bespoke Duke & Dexters
Brand ambassador Jonah Hill was spotted in his Bespoke D&D's at The Academy’s 8th Annual Governors Awards last week.
FACE #5
Introducing our latest D&D FACE, Music Manager Jake Leslau.
D&D Flagship store opening | Seven Dial
Duke & Dexter have just opened their flagship store, located on Earlham Street, Seven Dials- Covent Garden.
Glamab Tailor
Duke & Dexter recently collaborated with Galamb - a Budapest based tailoring brand.
Best of British
Each Duke & Dexter shoe is handmade in England and we are proud to support the dying trade of British craftsmanship; a unique and unmatched talent.
FACE #4
Introducing our latest Duke & Dexter FACEs, Trevor Pickett.
Winter Is Coming
Loafers can often be tricky to style in the colder months, yet they can provide a welcome change from the sometimes samey boot or trainer.
FACE #3
Introducing our latest Duke & Dexter FACEs, Gallery owners Johnny Burt and Joe Kennedy.
Jonah Hill
Friend of the brand Jonah Hill was spotted in his Quilted Black D&'s at The Friars club last week, alongside Leonardo Di Caprio and legendary director Martin Scorsese.
Nick Gubbins
Last week D&D Ambassador Nick Gubbins played a significant role in helping Middlesex Cricket Club win their first County Championship for 23 years.
Gok Wan
British Fashion mogul Gok Wan looked sharp as always this Thursday, modelling a pair of our trademark Classic Camos on ITV’s This Morning.
FACE #2 David Stewart
The Duke & Dexter FACES campaign was launched to promote different walks of London personalities, providing insight into the style of modern living.
Asafa Powell
Gold Olympic medallist Asafa Powell celebrated his win in the men’s 4 x 100m relay in Rio wearing a custom made pair of Duke & Dexter’s.
FACE #1 Matt Bentley
The Duke & Dexter FACES campaign was launched to promote different walks of London personalities, providing insight into the style of modern living.
Introducing D&D FACES
The Duke & Dexter FACES campaign was launched to promote different walks of London personalities, providing insight into the style of modern living.
The Drapers Footwear Awards
We are hugely proud to announce we are a finalist for the Drapers Footwear Awards 2016 under the Best New Business Category.
Eddie Redmayne | Oscars
Eddie Redmayne collects his Best Actor award at the Oscars 2015 wearing his Bowler Black D&Ds.
D&D at Liberty London Store
Duke & Dexter arrive at Liberty London store with the 'Ultimate 10' collection, including the Liberty exclusive Skullywag design.
Ryan Reynolds | White House
Ryan Reynolds attends the White House state-dinner for Canadian Prime Minister, Justin Trudeau, alongside Blake Lively in his Bowler Black D&Ds.
American Supermodel | Tyson Beckford
American supermodel, Tyson Beckford, attends the annual Victoria’s Secret fashion show in his Python Black D&Ds.

Final call for EU & UK orders! For guaranteed Christmas delivery order by 5pm (GMT) Wednesday 19th December