Shipping
Collect in store: 1-2 working days
UK Courier: 1-2 working days
Europe Courier - 1-3 working days
US Courier: 1-4 working days
Worldwide Courier - 1-5 working days
*A signature is required for a courier delivery, so we are unable to deliver express or standard courier packages to a PO Box.
Duties
If you are ordering from outside of the UK you may have to pay import tax and duty charges. At checkout we will calculate these costs and you will be able to pre-pay these at checkout if you wish.
If you choose not to pay these taxes etc you may be asked to pay these once your order arrives in the delivery country.
Duke & Dexter are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Duke & Dexter in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
Returns
Free exchanges and returns on all orders.
Duke & Dexter offers free returns and exchanges on all orders returned within 14 days of receipt, excluding our custom sizes and bespoke pairs. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.
Is your D+D order not quite the perfect fit? Fortunately we have a very quick and easy exchange process so that you can receive the correct size or even a new style right away.
Simply email us at exchanges@dukeanddexter.com with the details and we will have your new D+D’s dispatched through our express service with no delay!
If you have received your order and would like to return it, please email returns@dukeanddexter.com.
*Bespoke orders are not eligible for return.
