- Order Number
- Reason for return
- Would you like a refund or an exchange
- If you would like your exchange sent to a different address please provide the new address
- Custom sizes and bespoke pairs cannot be returned.
- We are unable to offer a refund on any bespoke pair, as these are made to your specification.
- And any items bought at a discounted price of 20% or more can be exchanged (in line with conditions below) but we cannot offer to refund.
Returns policy for items bought in sale or using promo codes
To return any item bought during a sale, please email us within 14 days of receipt to let us know or use our returns portal. We’ll send information on next steps but please note that in addition to our general return conditions the following conditions apply.
- You are responsible for arranging, paying for and posting items bought in the sale back to our UK address
- Any items purchased in sale or at a discount of 15% or more are eligible for exchange only
- You are responsible for paying the shipping fee for the replacement pair (if you choose to exchange) which is £5 for UK addresses and £20 ($25 / €25) for anywhere else in the world.
- If you don’t want to exchange the items, or the items you want are no longer available, you will be refunded via store credit
- If you haven’t purchased from us before, please do use our sizing chart before purchase