Returns

Extended Returns

Orders placed between 1 November and 23 December benefit from our extended returns offer. You can return your items to us by 15th January 2027


Full-price orders – Free Returns (UK, USA & Rest of World)

Returns are completely free. Your return needs to arrive back at our warehouse within 21 days of delivery.

EU Returns
Returns to the EU cost 5% of the value of the order. This covers all items, both full-price and sale, and it’s taken off your refund or store credit. Your return needs to arrive back at our warehouse within 21 days of delivery for full-price items, or within 14 days for sale items.

 

Exchanges - UK orders only

Fancy something else? UK customers can exchange for free and swap for a different size, colour or style. Your return needs to arrive back at our warehouse within 21 days of delivery.

How it works

Head to our returns portal, choose "Exchange" and pick what you'd like instead. We'll send it out as soon as your return arrives back at our warehouse.

Good to know

Exchanges are for UK delivery addresses only. If you're outside the UK, just return your item for a refund or store credit and place a new order.

How to start your return

Visit our returns portal and follow the steps - it only takes a minute.

You’ll receive an email confirmation and details of next steps. Once your returns label arrives, simply drop your parcel at your nearest drop-off point.

Sale Items – Easy returns (UK, USA & Rest of world)

You can return sale items for a small handling fee, which is taken off your refund. Sale items can be exchanged for free. Your return needs to arrive back at our warehouse within 14 days of delivery.

Deducted from your refund total.

 

Sale Footwear

Sale Apparel & Accessories

UK

£10

£5

USA

$20

$10

Everywhere else

£20

£10

 EU sale returns are covered by the 5% EU returns fee above.


How to start your return

Terms

  • Refunds, exchanges and credits are processed within 10 working days of us receiving your return. It’s usually much quicker, but it can take the full 10 days during busy periods. Once your refund is processed, it can take up to 48 hours to show in your bank account.
  • Items must be unworn, unmarked, and returned in their original box with all tags intact. We reserve the right to refuse returned items that don't meet our stated conditions of returns.
  • To reduce shipping costs, kindly place the shoe box inside a courier bag rather than a larger shipping box.
  • Socks can only be returned if unopened and unworn.
  • Custom, bespoke and hand-painted items cannot be returned as they’re made to order.
  • Original delivery fees are non-refundable.
  • If you return an item for a refund, any sales tax you paid on it will be refunded along with the item price.


Questions? Email us at info@dukeanddexter.com