Free exchanges and returns on all full price orders - worldwide.
Extended Returns Policy - 60 Days.
As always, our team will ensure your returns & exchange processes are as simple and easy as possible. We will sort the returns label and arrange the courier collection for you, right from your doorstep.
If you would like to return your item, please just fill out our returns portal
and you will receive instructions via email to process your return. Alternatively, if easier, you can email firstname.lastname@example.org
and provide the following information:
- Order Number
- Reason for return
- Would you like a refund or an exchange
- If you would like your exchange sent to a different address please provide the new address
We will then arrange for a returns label to be sent to you and have the courier collection made at a time that's most convenient for you. Please note that item(s) must be in a new and unworn condition; with no marks and packaging intact. We cannot accept any used items and any we receive will be returned to the purchaser at their cost.
- Custom sizes and bespoke pairs cannot be returned.
- We are unable to offer a refund on any bespoke pair, as these are made to your specification.
- And any items bought at a discounted price of 20% or more can be exchanged (in line with conditions below) but we cannot offer to refund.
Returns policy for items bought in sale.
To return any item bought during a sale, please email in within 14 days of receipt, to let us know. We’ll send information on next steps but please note the following, in addition to our general return conditions:
- We don’t offer free returns on items bought in the sale
- You are responsible for arranging, paying for and posting items bought in the sale back to our UK address
- Any items purchased at a discounted price of 20% or more are eligible for an exchange only
- If you don’t want to exchange the items, or the items you want are no longer available, you will be refunded via store credit only.
- If you haven’t purchased from us before, please do use our sizing chart before purchase