Duke & Dexter offers free returns* and exchanges on all orders excluding our bespoke pairs.
*Sale items at 30% discount or higher are not eligible for return, and can only be exchanged for a different size in the same style.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.
Please read both our Terms & Conditions below.
Welcome to our website.
The term “Duke and Dexter” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
-sell, rent or sub-license material from the website;
-show any material from the website in public;
-reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
-edit or otherwise modify any material on the website; or redistribute material from this
website [except for content specifically and expressly available for redistribution].
Duke and Dexter offers free returns and exchanges within 14 days from receipt of your order. Returns and exchanges are can be arranged via our returns portal. If you should chose to return your order using another courier, you will be liable for any associated costs, including any custom charges and loss of items.
Exchanges may be accepted after the end of the 14-day returns period, at the discretion of Duke and Dexter. However, free shipping is not offered in such circumstances