**Coronavirus Update**
As we are all aware Covid-19 continues to cause unprecedented disruption across the globe. It’s hard to navigate the unknown, but it goes without saying that the safety of our customers, employees and local communities is paramount, so our UK factory and logistics facilities have taken steps to ensure that extra hygiene and cleanliness standards are adhered to.
We are currently operating a normal shipping timeline across the world with an extended 60 day returns policy, but if you have any concerns then please email info@dukeanddexter.com.
Shipping
In order to ensure next day delivery for express shipping, please order before 9am GMT.
Free exchanges and returns on all full price orders.
Extended Returns Policy - 60 Days. As always, our team will ensure your returns & exchange processes are as simply and easy as possible. We will sort the returns label and arrange the courier for you.
If you would like to return your item, please fill out our returns portal and you will receive instructions via email to process your return. Alternatively you email in to info@dukeanddexter.com and provide the following information:
We will then arrange for a returns label to be sent to you.
Please note that item(s) must be in a new and unworn condition; with no marks and packaging intact. We cannot accept any used items and any we receive will be returned to the purchaser at their cost.
Returns policy for items bought in sale.
To return any item bought during a sale, please email in within 14 days of receipt, to let us know. We’ll send information on next steps but please note the following, in addition to our general return conditions:
If you are ordering from outside of the UK you may have to pay import tax and duty charges.
Duke & Dexter are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Duke & Dexter in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
For order enquiries and support, please use the contact form or email us using the details below.
General: info@dukeanddexter.com
For any business specific enquiries please get in touch below.
Customer Service: info@dukeanddexter.com
PR & Marketing: ryan@dukeanddexter.com
Wholesale: alana@dukeanddexter.com
Influencers: eiza@dukeanddexter.com
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