Yes, we ship worldwide with DHL Express Courier. All D+D orders are fully tracked.
UK courier: 1-2 working days European courier: 1-3 working days US courier: 1-4 working days Worldwide courier: 1-5 working days
All D+D's are sent in premium 100% recycled card shoeboxes and organic cotton dust bags. Any returns must be returned in the original packaging, including the dust bag.
Our shoes are sold exclusively at dukeanddexter.com or at our registered stockists. Shoes purchased outside of these channels may well not be a genuine product of Duke & Dexter and therefore none of the said policies apply.
If you would like a distinctive pair of D&D shoes with your own motif, colours or monogram then please visit our bespoke platform. If you require additional assistance, please email firstname.lastname@example.org
Please note that sizes other than 7-12 are bespoke sizes and hand made to order. They will therefore take 14 days to be made for you. We regret that they are therefore non-refundable and non-exchangeable.
Only the highest quality materials go into making Duke and Dexter shoes. As such, there may be some natural variation in our leather products. However, we feel that this only enhances the look.
Please visit our Product Accessories where you can purchase a Liquiproof kit to both protect and clean your D+Ds.
Yes, you can collect your D+D order from our Covent Garden store. Unfortunately we're unable to accept online exchanges or returns in store.
Unfortunately, we cannot guarantee that it will be possible to amend your order once it has been placed. In the event of a mistake, please email email@example.com highlighting the error required and we will do our best to amend your order before it’s dispatched. Please note that if your order is a bespoke pair then we cannot replace it.
In the non-receipt of an order confirmation, please email our customer services team at firstname.lastname@example.org.
In the unlikely event that we have made an error with your purchase, please contact our customer service team at email@example.com or +44 207 096 1880 and we will immediately rectify this for you.