FAQs

Yes, we ship worldwide with DHL Express Courier. All D+D orders are fully tracked. 

UK courier: 1-2 working days
European courier: 1-3 working days
US courier: 1-4 working days
Worldwide courier: 1-5 working days

Our shoes are sold exclusively at dukeanddexter.com or at our registered stockists. Shoes purchased outside of these channels may well not be a genuine product of Duke & Dexter and therefore none of the said policies apply.

If you would like a distinctive pair of D&D shoes with your own motif, colours or monogram then please visit our bespoke platform. If you require additional assistance, please email info@dukeanddexter.com

Yes – we can have shoes specially made in UK sizes 5-15. Please email us info@dukeanddexter.com or call us on +44(0)2070961880 and we can assist you with your order.

Please note that sizes other than 7-12 are bespoke sizes and hand made to order. They will therefore take 14 days to be made for you. We regret that they are therefore non-refundable and non-exchangeable. 

Yes, you can collect your D+D order from our Covent Garden store. Unfortunately we're unable to accept online exchanges or returns in store. 

Unfortunately, we cannot guarantee that it will be possible to amend your order once it has been placed. In the event of a mistake, please email info@dukeanddexter.com highlighting the error required and we will do our best to amend your order before it’s dispatched. Please note that if your order is a bespoke pair then we cannot replace it.

Please see our Returns Policy section.

In the non-receipt of an order confirmation, please email our customer services team at info@dukeanddexter.com.