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Returns Policy

Duke & Dexter offers free returns and exchanges on all orders.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

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Terms and Conditions

Please read both our Terms & Conditions and Privacy Policy below. 
Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duke and Dexter’s relationship with you in relation to this website.

The term “Duke and Dexter” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  2. User content - In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Duke and Dexter a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Duke and Dexter the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Duke and Dexter or a third party (in each case under any applicable law).  You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Duke and Dexter reserves the right to edit or remove any material submitted to this website, or stored on Duke and Dexter servers, or hosted or published upon this website.

  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  7. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

  8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  9. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to third parties in settlement of a claim or dispute on the advice or our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions of use, or arising out of any claim that you have breached any provision of these terms and conditions of use.

  10. Limitations of Liability - Duke and Dexter will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; or for any indirect, special or consequential loss; orfor any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Duke and Dexter has been expressly advised of the potential loss.

  11. You may not create a link to this website from another website or document without Duke and Dexter’s prior written consent.

  12. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  13. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

  14. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

  15. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

  16.              You must not:

                -sell, rent or sub-license material from the website;

                -show any material from the website in public;

                -reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.

                -edit or otherwise modify any material on the website; or redistribute material from this

                website [except for content specifically and expressly available for redistribution].

     

  17. Exceptions - Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Duke and Dexter liability in respect of any: death or personal injury caused by Duke and Dexter’s negligence; fraud or fraudulent misrepresentation on the part of Duke and Dexter; or matter which it would be illegal or unlawful for Duke and Dexter to exclude or limit, or to attempt or purport to exclude or limit, its liability.

  18. These terms and conditions [, together with our Privacy Policy,] constitute the entire agreement between you and Duke and Dexter in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

  19. Please note, if you live in a surcharge delivery area, you will be notified by Duke and Dexter and may be required to pay additional surcharge fees.

  20. Exchanges may be accepted after the end of the 14-day returns period, at the discretion of Duke and Dexter.  However, free shipping is not offered in such circumstances.

Privacy Policy

This privacy policy sets out how Duke and Dexter Ltd (hereafter ‘Duke and Dexter’ or ‘us’ or ‘our’ or ‘we’) uses and protects any information that you give Duke and Dexter when you use this website.

Duke and Dexter is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Duke and Dexter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04.02.14.

What information do we collect? 

Duke and Dexter collect information from you when you place an order. 
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information Duke and Dexter collect from you may be used in one of the following ways: 

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, marketing material, related product or service information, etc.

To opt out of marketing material please email: info@dukeanddexter.com

How do we protect your information? 


Duke and Dexter implement a variety of security measures to maintain the safety of your personal information when you place an order.

In order to prevent unauthorised access or disclosure, Duke and Dexter have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Duke and Dexter offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 


Yes - (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

Duke and Dexter use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties? 

Duke and Dexter do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Duke and Dexter may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Duke and Dexter cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our websites privacy policy.

The Data Protection Act 1998

Our data collection and storage is governed by the rules of the UK Data Protection Act.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 

This policy was last modified on 04.02.14.

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Duke & Dexter Ltd.

Company registration number - 08845470

Company registration address - Upperton Farm Office, Upperton, Nr Watlington, OX49 5PB, United Kingdom

www.dukeanddexter.com

info@dukeanddexter.com

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FAQs

The Shoes


- How long do the shoes take to arrive?

UK courier = 1-2 working days
European courier = 1-3 working days
US courier = 1-3 working days
Worldwide courier = 1-4 working days

- Do you make shoes in any other UK sizes than 7-12?

Yes – we can have shoes specially made in UK sizes 5-15. Please email us info@dukeanddexter.com or call us on +44(0)2072095681 and we can assist you with your order.

 

- How will my shoes be packaged?

Your shoes will arrive in a Duke & Dexter box with cotton dust bags for every pair.

- How do I know that my shoes are genuine?

Our shoes are sold exclusively at www.dukeanddexter.com or at our registered stockists. Shoes purchased outside of these channels may well not be a genuine product of Duke & Dexter and therefore none of the said policies apply.

The Order

- How can I change my order once it’s been placed?

If you change your mind after your original order placement, please email info@dukeanddexter.com highlighting the change required. We will do our best to amend your order before it’s dispatched. We cannot guarantee that this will be possible. Please note that if your order is tailored then we cannot replace it.

- How do I return my shoes?

Please see our Returns Policy section.

- What happens if I don’t receive an order confirmation?

In the non-receipt of an order confirmation, please email our customer services team at info@dukeanddexter.com.

- Do you ship worldwide?

Yes - we ship worldwide via courier. However please allow for additional delivery time. If you are unsure as to how long your order will take to arrive then please email our customer services team at info@dukeanddexter.com.

General

- Can I request a totally bespoke pair of shoes with my own motif?

If you would like a distinctive pair of D&D shoes with your own motif, colours or monogram then please visit our bespoke platform. If you require additional assistance, please email hugh@dukeanddexter.com

- Do you have any stockists?

Yes - please click here to see our current Stockists.