Free exchanges and returns on all full price orders.

Christmas gifts purchased online between Friday 1 November and Saturday 23 December are subject to an extended returns period and may be sent back for a refund or exchange with a valid receipt until Wednesday 15 January 2020. Christmas gifts purchased in store are subject to exchange only.

We offer free exchanges and returns if you send your D+Ds back within 14 days of receipt and returning should be quick and easy.

If you need to return your D+Ds then please complete our returns request form. Our team will check your request and get back to you shortly.

Please note that item(s) must be in a new and unworn condition; with no marks and packaging intact. We cannot accept any used items and any we receive will be returned to the purchaser at their cost. 

  • Custom sizes and bespoke pairs which cannot be returned
  • We are unable to offer a refund on any bespoke pair, as these are made to your specification
  • And any items bought at a discounted price of 30% or more can be exchanged (in line with conditions above) but we cannot offer to refund