RETURNS & EXCHANGES
Duke & Dexter offers free returns and exchanges on all orders* returned within 14 days of receipt, excluding our custom sizes and bespoke pairs.
If you have received your order and would like to exchange it, please email email@example.com
If you have received your order and would like to return it, please email firstname.lastname@example.org
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. Returned item(s) must be in a new and unworn condition with no marks and all packaging intact, including the dust bag. We cannot accept any used/damaged items; any such items will be returned to the purchaser at their own cost. We are unable to offer a refund on any bespoke shoes.
Returns received after the 14-day time frame will not be accepted and will be returned to the purchaser at their own cost. All correctly returned items will be credited to the original payment method, less any taxes, delivery or import duties incurred in delivery. Shoes must be returned in their original packaging. Any additional costs occurred through alternative packaging will be borne by the purchaser.
Free delivery, exchanges and returns on all orders.
Collect in store - 1-2 working days
UK Courier - 1-2 working days
US & Europe Courier - 1-3 working days
Worldwide Courier - 1-5 working days
If you are ordering from outside of the UK you may have to pay import tax and duty charges. At checkout we will calculate these costs and you will be able to pre-pay these at checkout if you wish.
If you choose not to pay these taxes etc you may be asked to pay these once your order arrives in the delivery country.
Duke & Dexter are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Duke & Dexter in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.