UK courier - Free ( 1-2 working days)
European courier - Free (1-3 working days)
US courier - Free (1-3 working days)
Worldwide courier - Free (1-4 working days)
Our courier costs are at a flat rate regardless of how many pairs you choose to order. Noting that in rare cases a remote surcharge may apply.
If you require your D&D shoes more quickly, then please email our customer service team - firstname.lastname@example.org.
Orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.
Duke & Dexter offers free returns and exchanges on all orders.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.
Please email us at email@example.com with any issues regarding returns and our customer service team will get back to you immediately.