Returns

Full-price orders – Free Returns + Exchanges

Return or exchange within 21 days of receiving your order, completely free of charge.


How to start your return

Visit our returns portal and follow the steps - it only takes a minute.

You’ll receive an email confirmation and details of next steps. Once your returns label arrives (allow up to 2 business days - and check your spam folder), simply drop your parcel at your nearest drop-off point.

Sale Items – Free Exchanges and easy returns

Exchange free of charge or return for a small handling fee as outlined below - within 14 days of receiving your order.

Deducted from your refund total.

 

Sale Footwear

Sale Apparel & Accessories

UK

£10

£5

USA

$20

$10

Europe

€15

€10

Everywhere else

£20

£10

 

How to start your return

Terms

  • Refunds, exchanges and credits are processed within 10 working days of receiving your return - this is usually much quicker but due to higher volumes in peak periods, it can take up to 10 working days.  
  • Items must be unworn, unmarked, and returned in their original box with all tags intact. We reserve the right to refuse returned items that don't meet our stated conditions of returns.
  • To reduce shipping costs, kindly place the shoe box inside a courier bag rather than a larger shipping box.
  • Socks can only be returned if unopened and unworn.
  • Custom, bespoke and hand-painted items cannot be returned as they’re made to order.
  • Original delivery fees are non-refundable.

 

Questions? Email us at info@dukeanddexter.com