Free exchanges and returns on all full price orders.
Christmas gifts purchased online between Friday 1 November and Saturday 23 December are subject to an extended returns period and may be sent back for a refund or exchange with a valid receipt until Wednesday 15 January 2020. Christmas gifts purchased in store are subject to exchange only.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.
Please email us at firstname.lastname@example.org with any issues regarding returns and our customer service team will get back to you immediately.
*Sale items at 30% discount or higher are not eligible for return, and can only be exchanged for a different size in the same style.