Returns & Policy
Duke & Dexter offers free returns within the UK on all multiple orders.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke shoes as these have been made to your specification.
Unsuitable items will only be refunded when returned within 10 days of receipt. Returns received after the 10 day time frame will only be accepted at the discretion of Duke & Dexter. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.
For orders placed from November 18th 2016 onward, Duke & Dexter are offering an extended Christmas returns & exchanges period until 10th January 2017.
Please email us at firstname.lastname@example.org with any issues regarding returns and our customer service team will get back to you immediately.